Submit a request – TrackMan

Your email address

Please select

Is This Request Urgent?(optional)

Category of request

Description of issue

If you have images to attach, please reply to the email you receive after you submit this form.

Preferred contact method

Customer Name(optional)

Customer Email(optional)

Customer Phone(optional)

TeamViewer ID(optional)

TeamViewer PW(optional)

Check if customer doesn't have dual internet connection available.(optional)

Who should Support follow-up with after the TV session?(optional)

Who sold the product

What type of product?

What type of loaner do you need?

Who do you need the loaner for?

Reason of loaner request

What date is the loaner needed?

If urgent, please take date of today

Date of return

Take your best guestimate

Description of your request

Please share as much information as possible, to ensure that our agents have all necessary information.

Any extra information to share?(optional)

Customer Name

Facility Email

Facility Name

Facility Phone

Street(optional)

ZIP code

City(optional)

Country(optional)

State(optional)

Only if applicable

Discount / Price

Please check if more than 1 unit(optional)

Serial Number(optional)

How many codes do you need (if you have serial numbers, please add them also)?(optional)

Reason of Discount(optional)

Who Should Support Contact?

Customer Name

Customer Email

Serial Number

Reason of 2-week trial

Who should Support contact?

Customer Name(optional)

Customer Phone(optional)

Customer Email(optional)

What is the trade-in unit type?

Please add the Serial Number of the traded-in unit

Please add the Serial Number of the new bought TM unit

Do you want support to create a shipping label to send the unit back to HQ?(optional)

If yes, then all the below fields should be the senders information

Webshop products requested(optional)

Please write all products, as well as amount of each product.

Reason of free or charge

If customer is going to pay, please use the webshop: shop.trackmangolf.com

Please describe the feature request

Please check if the address a Non-residential address(optional)

Company name

Customer Name

Customer Email

Phone Number

Country

Address

Address continued(optional)

ZIP Code

City

State (if applicable)(optional)

Facility Name

Customer Type

Is the facility already open and active?

Primary Contact Name

Primary Contact Email

Primary Contact Phone

Nationality of the facility

Describe the customers business model

Customers business and memberships model for our support team to have more information to make the best setup.

Requested go-live date(optional)

Remember that the expected turn-around time is approx. 3 weeks. If you need a quicker turn-around, please request this directly to Max.

Did the customer purchase Custom Graphics?(optional)

Payment Processor

If you haven't discussed a specific payment processor, then please choose Trackman (default).

Does the contract include POS Terminals?(optional)

How many terminals?(optional)

Time Preference

Please choose if you want your time displayed in 12-hour (am/pm) or 24-hour (military)

Preferred Language for the Onboarding Call

We do not promise any language, and we do write all written material in English!

Tech Assistance

Booking Reservation Fee

Ensure to copy the fees from the contract (around page 4)

Any extra information to share?(optional)

Please remember to attach the contract for support to review it during the creation of the facility

Employees at the location to give Help Center access(optional)

TM Sales Rep Email

TM Sales Manager Email

Please put in the email of any TM Sales Manager/Director who should be cc'ed

Customer Type

Please specify "Other"

New or existing customer

Organization Name

Primary Contact Name

Primary Contact Email

Primary Contact Phone

V3 System setup

V3 3D Spin

Player Tracking

Unit installed

FTP Credentials

What action do you want support to take?

Customer Serial Number

Please ensure that this is correct, as we will enable license on this serial number

Customer Name

Customer Email(optional)

Attachments(optional)

Add file or drop files here

TM Staff Only

<%= heading %>

<%= block.name %>

<%= heading %>

<% if (block.html_url) { %> <%= block.name %> <% } else { %> <%= block.name %> <% } %>

Categories

Toggle navigation menu

<%= category.name %>

Search

<%= heading %>

<%= block.name %>

<%= heading %>

<% if (block.html_url) { %> <%= block.name %> <% } else { %> <%= block.name %> <% } %>

Categories

Toggle navigation menu

<%= category.name %>

Categories

Categories